Returns, exchanges, and refunds.

1. Your right to return

In terms of the South African Consumer Protection Act 68 of 2008, you have the right to return goods within 6 months of purchase if the goods are found to be defective, unsafe, or not of good quality.

Additionally, in terms of the Electronic Communications and Transactions Act 25 of 2002, you may cancel an online purchase within 7 days of receiving the goods and return the goods at your cost, provided the goods are in their original, unused, and undamaged condition.

2. How to initiate a return

To initiate a return or exchange, please contact us via our website or email within the applicable period. You will be required to provide:

• Your order number;
• A description of the reason for the return;
• Photos of the item (for defective or damaged goods).

3. Refund processing

Once we have received and inspected the returned goods, we will notify you of the outcome. If approved, refunds will be processed within 7 to 14 business days to your original payment method via PayFast.

Refunds are issued to the original payment method used at checkout. If the original payment method is no longer available, we will contact you to arrange an alternative.

4. Non-returnable items

In accordance with the Consumer Protection Act and general principles of South African consumer law, the following items may not be returned or exchanged, unless they are found to be defective, unsafe, or not of good quality:

• Items that have been used, washed, worn, or damaged after delivery;
• Items returned without their original tags, packaging, or accessories;
• Underwear, swimwear, or intimate apparel (for hygiene reasons), unless defective;
• Pierced jewellery or body jewellery (for hygiene reasons), unless defective;
• Perishable goods, including food or items with a limited shelf life;
• Hazardous materials or flammable liquids or gases;
• Custom-made, personalised, or bespoke items made to your specifications;
• Sealed items that have been opened after delivery where the return is unsuitable for health or hygiene reasons (e.g. sealed sports equipment, mouth guards, or protective gear that has been used);
• Items marked as "final sale", "clearance", or "non-returnable" at the time of purchase.

The above exclusions do not affect your statutory rights under the Consumer Protection Act in respect of defective goods. If a product is defective, you retain the right to return it regardless of the above.

5. Cancellations

You may cancel an order before it has been dispatched by contacting us as soon as possible. Once an order has been dispatched, it cannot be cancelled and must instead be returned in accordance with this Refund Policy.

RuggasVault reserves the right to cancel orders due to stock unavailability, pricing errors, or suspected fraudulent activity. In such cases, a full refund will be issued promptly.

6. Contact us

If you have any questions, concerns, or complaints regarding this Refund Policy or your order, please contact us:

• Business: RuggasVault
• Physical Address: 555 Airesdale Street, Garsfontein, Gauteng
• Email: info@ruggasvault.co.za
• Phone: 084 832 1250
• Website: www.ruggasvault.co.za

7. Payment processor

Payments are processed securely by PayFast (Pty) Ltd. RuggasVault does not store your card or banking details. Refunds are issued back to the original payment method via PayFast.

8. Changes to this policy

This Refund Policy may be updated from time to time. The version in effect at the time of your order applies to that order. The most current version will always be available on this page.