PayFast Verification Summary

1. Business & Goods

• Business name: RuggasVault
• Website: www.ruggasvault.co.za
• Physical address: 555 Airesdale Street, Garsfontein, Gauteng
• Email: info@ruggasvault.co.za
• Phone: 084 832 1250
• Goods sold: Second-hand rugby memorabilia and branded apparel — including pre-owned rugby jerseys, collectible and signed memorabilia, and officially branded apparel and accessories.

2. Shipping & Delivery

Dispatch

Orders are dispatched from Cape Town, South Africa within 2 business days of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.

Carriers & timeframes

• South Africa: Aramex or The Courier Guy, door-to-door with tracking. Typical delivery 2–5 business days.
• International: DHL Express or FedEx, fully insured. Typical delivery 5–10 business days depending on customs.

Costs & duties

Shipping is calculated at checkout based on weight and destination. International buyers are responsible for import duties, VAT, and customs fees in their country.

Tracking

A tracking number is emailed once the parcel is handed to the courier.

3. Returns, Exchanges & Refunds

Your right to return

Under the South African Consumer Protection Act 68 of 2008, you may return defective goods within 6 months. Under the Electronic Communications and Transactions Act 25 of 2002, you may cancel an online purchase within 7 days and return the goods (unused and undamaged) at your cost.

Secondhand item returns

Secondhand items bought from the Ruggas Vault catalog can be returned within 7 days of delivery if they are unused and in their original condition with all tags and packaging intact. The buyer pays return shipping unless the item was materially different from its description or was defective.

How to return

Contact us via email or phone with your order number, reason for return, and photos (if defective). Once we receive and inspect the item, we will notify you of the outcome.

Refund processing

Approved refunds are processed within 7 to 14 business days to the original payment method via PayFast.

4. Non-returnable items

Unless defective, the following may not be returned:

• Used, washed, worn, or damaged-after-delivery items;
• Items without original tags, packaging, or accessories;
• Underwear, swimwear, or intimate apparel (hygiene), unless defective;
• Pierced jewellery (hygiene), unless defective;
• Perishable goods or hazardous materials;
• Custom-made or personalised items;
• Sealed items opened after delivery where return is unsuitable for health or hygiene reasons;
• Items marked "final sale", "clearance", or "non-returnable".

5. Cancellations

Orders may be cancelled before dispatch by contacting us promptly. Once dispatched, the order must be returned under this policy.

RuggasVault reserves the right to cancel orders due to stock unavailability, pricing errors, or suspected fraud. In such cases a full refund is issued via PayFast.

6. Payment processor

Payments are processed securely by PayFast (Pty) Ltd. RuggasVault does not store card or banking details. Refunds are issued back to the original payment method via PayFast.

7. Contact us

• Business: RuggasVault
• Physical Address: 555 Airesdale Street, Garsfontein, Gauteng
• Email: info@ruggasvault.co.za
• Phone: 084 832 1250
• Website: www.ruggasvault.co.za